Chapter 1: HRM Revision Questions

Assalamualaikum & Hi

For this section, i will share some of revision questions in chapter 1.

  1. Explain some of the changes affecting human resource management today.
    1. Technological changes – with the development of new and innovative products and machines and with the increasing influence of computers, employee’s skills and knowledge must be constantly updated. Developments in IT have made it much easier for human resource department to keep track of employees data.
    2. Globalisation and increased competition – this phenomena because of technology changes and also due to the growth of the Internet that enables every producer, however small, to advertise and market his products anywhere in the world. Business organizations not only competing in the country but also with rivals from all over the world. Every managers must find ways of increasing productivity or face having the company close down because inability to compete with others in the same business. Besides, mergers of companies create particularly difficult challenges to hrm.
    3. Employee education and expectation – with higher levels of education, workers are becoming more aware of their employment rights and therefore more liable to make a complaint to the relevant authorities if they believe their rights are being abused.
    4. Workforce diversity – employees in different age groups have different expectations.
  2. Outline some of the skills and attributes required to be a successful human resource practitioner.
    • communication skills
    • ability to bring about changes
    • information technology savvy
    • numerate and able to analyse data
    • ability to understand the business context
    • high ethical standards
  3. Explain the functions of the HR departments.
    • Employment/Recruitment
      • human resource planning
      • setting policies and administering disciplinary action systems
      • recruitment
      • establishing career movement policies, including transfer and promotion
      • terminating employees
      • liaison with immigration and labour department
      • records keeping
    • Training and Development
      • holding induction programmes
      • providing skills training
      • organizing supervisory and management
      • establishing and adminitering performance management and appraisal systems
    • Payment/Reward Systems
      • developing a wage structure
      • preparing information for payroll
      • establishing incentive schemes
      • advising on benefits
    • Health and Safety
      • Organising safety programmes
      • establishing wellness programmes
      • accident investigation
      • provision of health services
      • establishing programmes to prevent sexual harassment and violence
    • Employee Services/Welfare
      • overseeing canteen facilities
      • provision of transport
      • provision of recreation facilities
      • counselling
      • managing employee assistance programmes
    • Productivity Improvement Schemes
      • establishing and maintaining quality improvement initiatives, including ISO progrmmes
      • introduction and implementation of suggestion schemes, team problem-solving activities, Kaizen(good change) tools and other similar programmes
    • Industrial Relations
      • also known as labour relations
      • refers to the relationship between an employer and employees – especially when employees are members of trade unions
      • grievance handling
      • relations with trade union representatives
      • collective bargaining negotiations
      • preparing for contingencies, including strike action
  4. What are some of the future trends in the field of Human Resource Management?
    • HR specialists will increasingly be called upon to solve strategic issues rather than deal with simple administrative tasks. This means that they will need to;
      • use technology to save time
      • introduce system which encourage upgrading of skills at all levels within the organization
      • train heads of departments on how to manage highly skilled knowledge workers and appreciate various working styles which arise from having diverse workforce
      • source for ways to retain talented employees
      • innovate methods of compensation which tie performance to reward in a fair and acceptable manner




  1. Human Resource Management Principles and Practices, third edition


The answers might different and varies.. you can refer to your lecturers. Thanks! =)

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